Backlash after WH Smith renames itself 'WHS' in 'baffling' rebrand, as customers say logo looks like the NHS

27 December 2023, 19:17 | Updated: 27 December 2023, 19:20

WH Smith in Preston is one of the stores to be rebranded
WH Smith in Preston is one of the stores to be rebranded. Picture: Twitter/Lewis Middleton

By Kit Heren

WHSmith has suffered a backlash after renaming itself 'WHS', with onlookers claiming the new logo looks too similar to the NHS.

Listen to this article

Loading audio...

The British newsagent chain has changed signage on ten stores, including in York and Preston, to abbreviated versions of the full name.

WH Smith has not said whether it will expand the change to the rest of its 1,100 locations - but the rebrand has irritated some already.

One person said: "Very few have shortened WHSmith to WHS, so the rebrand doesn’t resonate.

"It also looks ugly and is too similar to the NHS logo. Waste of time and money!"

Read more: Furious Brits slam 'disgusting' and 'rotten' supermarket Christmas turkeys

Read more: WH Smith hit by cyber attack with hackers accessing data on current and former staff

Another added: "What is so annoying is that it takes just as long to say WHS out loud as WH Smith and so everyone usually calls it Smith’s for short. Which is the bit they’ve taken out of the branding. Terrible decision."

A third said: "The new WH Smith logo is totally baffling".

Another commenter added, while comparing the rebrand to an older WH Smith logo: "Far from a man to be disgusted by a boring old Sans Serif font but would be hard pressed to find a better example of the descent of civilisation than from this to this in a mere matter of decades."

Nick Bubb, a retailing analyst and consultant, said: “There is some logic in having a different logo for the high street stores compared to the travel stores but the S in the WHS logo should be in a different type-face so it does not look like the NHS, so the rebrand has been poorly executed."

WH Smith has undergone an uptick in its fortunes recently, with profits doubling in the last financial year, amid increased travel and strong sales of electronics and premium food items.

The chain was founded in 1792 in London by Henry Walton Smith and his wife Anna.

WH Smith said there was no guarantee the rebrand would be rolled out to every store. The company also said there was signage to boost customers' awareness of its products.

More Latest News

See more More Latest News

The 64-year-old previously revealed he was days from death before undergoing surgery

Jeremey Clarkson issues major health update after life-changing surgery as he tells fans he is 'better than ever'

US Capitol Police arrested a man on Tuesday

Man arrested at US Capitol for 'smelling like fuel and bringing a flare gun and a torch', police say

Israeli PM Netanyahu has fired his defence minister Yoav Gallant.

Israeli PM Netanyahu fires defence minister Yoav Gallant in surprise announcement

Donald Trump after casting his vote on Tuesday

Donald Trump claims he's 'very confident' of victory in US election race after casting his ballot

Conor McGregor has been accused of raping and choking a woman in a Dublin hotel

Conor McGregor accused of raping and choking woman after snorting cocaine

The ex-Manchester City footballer married Stephen Darby in 2018, a few months before he was diagnosed with the condition

Ex-Lioness captain Steph Houghton reveals husband's 'life-changing' operation amid MND battle

Underground train, Barbican Tube Station, Smithfield, England, United Kingdom

Tube drivers call off planned London Underground strikes after improved pay offer

Playa de los Pocillos puerto del carmen Lanzarote, Canary Islands, spain

British tourist, 34, found dead on beach in Lanzarote

Trump and Harris go head to head

US Election night guide: What time do polls close and who is favourite to win?

The boy, who cannot be named for legal reasons, had only just turned 12 when he took part in the violent disorder

Britain's youngest rioter: Boy who had just turned 12 sentenced for involvement in violent disorder

The 170-metre red bridge over wetlands in Canada Water, south-east London, opened last week

Security guards to stop cyclists from using bright red ‘wildlife boardwalk’ at £3.3bn London housing development

Rubert Gispin was visiting flood-hit parts of his native Valencia

Spanish influencer defends ‘shameful’ decision to deliberately cover himself in mud in Valencia’s flood damaged streets

Sara Sharif's father denies murdering the 10-year-old.

Father claims he begged to save Sara Sharif before being told ‘Leave it, she’s dead’

Queen Camilla is unwell with a chest infection and has withdrawn from her engagements this week

The Queen withdraws from engagements this week after being taken ill, Buckingham Palace announces

Tesco customers are furious after being forced to wait hours to book a Christmas delivery slot.

'It's like getting Beyonce tickets': Fury as Tesco shoppers face 'ridiculous' online queues for Christmas delivery slots

Ladbaby has broken its silence on historic allegations of gripping.

Charity chart-topper Ladbaby breaks his silence on 'groping' allegations