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Heathrow fire LIVE: Airport ‘able to restart flights’ but passengers warned to follow advice from airlines

21 March 2025, 06:39 | Updated: 21 March 2025, 16:23

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Heathrow is closed all day
Heathrow is closed all day. Picture: Alamy

By Henry Moore

Heathrow Airport has been plunged into chaos after a fire at an electrical substation left it, and more than 100,000 homes, without power.

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This afternoon Heathrow Airport said it is ‘able to restart flights’ but warned passengers to stay away unless specifically advised to do so by their airline.

Counter-terrorism police are investigating, although no cause has been confirmed yet.

Thousands of homes have been left without power and more than 100 people were evacuated after a transformer within the North Hyde electrical substation caught fire in Hayes.

This closure is likely to cause delays and cancellations across the globe as thousands of travellers see their plans thrown into chaos.

An airline industry insider told LBC the impact of the fire "will cause chaos for at least a week," adding that the "national & international ripple will be felt everywhere."

Follow our live blog for updates...

What we know so far:

The blaze erupted at an electrical substation in Hayes on Thursday night.

  • Heathrow Airport has reopened following Friday's earlier closure.
  • As many as 1,351 flights have be affected.
  • Met Police confirm fire is not being treated as suspicious.
  • 100,000 homes were left without power.
  • "Significant delays" are expected over the coming days.

This brings our live coverage to an end this evening

Thanks for joining us as events at Heathrow unfolded. 

Keep up-to-date on the latest news on the LBC homepage.

Met confirms the police are 'not treating this incident as suspicious'

The Commander continued: “In addition to this, the investigation into the cause of the fire remains in its early stages. After initial assessment, we are not treating this incident as suspicious, although enquiries do remain ongoing.

“Due to the location of the substation and the impact this incident has had on critical national infrastructure, the Met’s Counter Terrorism Command are leading our enquiries into this matter.

“This is due to the specialist resources and capabilities within that command that can assist in progressing this investigation at pace and to help minimise disruption and identify the cause.

“Officers are working closely with a number of local partners, including the London Fire Brigade, National Grid and SSEN to build a picture of the circumstances surrounding the fire.

“Various specialist investigators continue to examine the scene and it is expected to take some time before full assessments can be completed.

“Officers will continue to work alongside colleagues on the investigation, but as we have stated above, at this stage, there remains no indication of any foul play.

“Anyone with information that could assist with the ongoing investigation can contact us by calling 0800 789 321.”

Met Police release further response to substation fire

Commander Simon Messinger, who is leading the Met Police response to the incident, thanked locals for their response in the wake of the blaze.

“We would like to thank the public and those directly affected by the consequences of the fire for their patience and understanding while the important firefighting activity continues.

“In the early hours, officers also supported local authorities and others to evacuate nearby residents to ensure people were safe.

“Officers also worked at pace with teams from National Highways England to help limit disruption to the surrounding road networks.

“Local officers will continue to be deployed across Hillingdon, Hounslow and Ealing to provide the local community and partners with any assistance. Anyone with concerns over their safety should talk to a local officer. 

Overnight restrictions lifted according to the Department for Transport

Restrictions put in place on overnight flights have now been temporarily lifted to help ease congestion at Heathrow, the Department for Transport has said.

The unprecedented move follows the closure of Europe's busiest  airport for much of today.

First flight lands at Heathrow since airport reopening

The first incoming flight has landed at Heathrow since the airport's closure during the early hours of this morning. 

The British Airways BAW35JG flight touched down  from Gatwick Airport just after 6pm following a string of diversions shortly after midnight.

FlightRadar24
FlightRadar24

Currently 'no suggestions of foul play' says Transport Secretary Heidi Alexander

The government's transport secretary has said that there are "no suggestions at the moment of foul play" where the substation fire is concerned.

She told the media it is "imperative the cause is identified as soon as possible" and highlighted the positives, noting that "none of the backup systems failed because they were designed to protect airport's key systems - which they did".

She confirmed she has already spoken to Heathrow CEO Mr Woldbye about lessons to be learned for future incidents, as she praised the "swift" emergency response.

One British traveller stranded in New York ahead of her wedding tells LBC the situation is 'not ideal'

Ellie, a British traveller who is set to get married in the next fortnight, has told LBC she currently remains stranded in New York after her flight was turned around over the Atlantic.

She describes the situation as "far from ideal" given her impending nuptials.

"I'm getting married in two weeks so we're supposed to do things for the wedding this weekend, so this is not ideal. "

The soon-to-be newlywed was "three hours into an overnight flight from JFK" to Heathrow when the captain informed them they would be turning back.

"The captain just said there had been an incident at Heathrow and London was shut down and we need to turn around and go back to JFK," she told LBC.

"I was flying with American Airlines and the air staff said they didn't really know anything else but the ground staff would be able to help us once we got there. 

However, Ellie said that despite the airline's obligation to provide hotel and food vouchers, she said the hotels on offer "were all about 20 miles away from the airport and all for a Thursday night booking - by which point, it was then already Friday morning."

"One of my colleagues has managed to get a flight back, she has been rebooked onto a flight with BA tonight.

"But I've had nothing through from American Arlines, so I would say my experience with them has not been great so far. 

"Very poor communication."

Heathrow cannot guard itself against all extreme scenarios, Heathrow chief admits

 Speaking to the media, Mr Woldbye said the airport "cannot guard ourselves against 100%" of unforeseen incidents. 

He explained that such a shutdown was a "difficult decision" that was not taken lightly, with the airport making the decision after it was faced with no other alternative.

"It was a very difficult decision... we could not safely operate the airport," he said. 

He admitted Heathrow is now "coming back fast", considering the extent of the outage.

He did, however, admit that "very few flights" would leave the London airport this evening. 

"Tomorrow morning we expect to be back on full operation," he said. 

He added: "Crisis management has worked the way it should." 

Airport outage 'as big as it gets', Heathrow boss says

In the last few moments the chief executive of Heathrow Airport has spoken on today's outage, describing the incident as "as big as it gets" for the airline industry.

"This is unprecedented, it's never happened before," Thomas Woldbye said.

Equating the outage to that of "a mid-size city", he explained that Heathrow "lost a major part of our power, we lost one of our three substations," he explained. 

"This is as big as it gets," Woldbye added.

British Airways announces next wave of departures from Heathrow

British Airways has told passengers aboard eight flights scheduled to depart from Heathrow Airport this evening to head to the airport for 17:00.

The airline confirmed the clearance of the eight long-haul flights, all of which are set to depart Heathrow this evening.

It added that it is "urgently contacting customers to let them know so they can make their way to the airport" from 17:00 GMT.

BA maintained passengers should stay away from the airport unless travelling aboard eight selected departures:

  • BA055 to Johannesburg
  • BA057 to Johannesburg
  • BA011 to Singapore
  • BA259 to Riyadh
  • BA045 to Cape Town
  • BA059 to Cape Town
  • BA015 to Sydney via Singapore
  • BA249 to Buenos Aires via Rio de Janeiro