Just one in 350 patients treated on flagship scheme to cut NHS backlog, as mum left waiting three years for surgery

7 February 2024, 06:16

Anastasia has been waiting three years for an operation
Anastasia has been waiting three years for an operation. Picture: LBC/Alamy

By Connor Hand

Just one in 350 of the long-waiting patients across England have benefitted from the government’s flagship policy to tackle the NHS backlog, LBC can reveal.

Listen to this article

Loading audio...

In October 2023, Rishi Sunak launched the Patient Initiated Digital Mutual Aid System (PIDMAS), which offers patients the choice to travel across the country to access treatment from other providers if they have waited more than 40 weeks for treatment.

However, data from almost 100 NHS England trusts has raised serious questions about the viability of the scheme. Of the 225,000 patients eligible for PIDMAS at these trusts, only 643 have been able to secure a referral elsewhere.

That equates to just 0.3% of people.

NHS trusts have told LBC a lack of overall capacity across the system means despite interest from patients, few have been able to secure an appointment.

Read more: Dentists to be paid £20,000 to take on NHS patients in plan to tackle 'dental deserts'

Read more: ‘We are beginning to see changes’: Victoria Atkins dismisses calls to declare NHS ‘national emergency’

Anastasia has been waiting for years for surgery
Anastasia has been waiting for years for surgery. Picture: LBC

Tim Mitchell, the President of the Royal College of Surgeons, said: "Because all hospitals are stretched, it is no great surprise to find there is not adequate capacity even in other hospitals when patients are given that choice."

He added: “Increasing that capacity, which is not just about operating theatres, but is about having the necessary staff to run those facilities - more surgeons, anaesthetists, and theatre staff... [means] there wouldn’t be a need for patients to look somewhere else for their treatment.”

On Monday, Buckingham Palace announced that King Charles III had been diagnosed with a form of cancer that was detected while undergoing elective treatment for an enlarged prostate. It is estimated that around 27,000 people on the NHS waiting list, which currently stands at 7.7 million, are living with undiagnosed cancer.

Earlier this week, the Prime Minister conceded that his government “haven’t made enough progress” clearing the backlog and blamed NHS strikes for exacerbating the problem.

James O'Brien breaks down 'dismal' NHS figures from Rishi Sunak's first year as PM

LBC’s data shows that over 60% of trusts have failed to refer a single patient to another provider through PIDMAS.

Anastasia Tempest, from Leeds, has waited for more than three years for an operation and told LBC she’d ‘do anything’ to get it done quicker.

"I feel like I can’t be as efficient as I’d like to, the pain is absolutely excruciating and I can’t do anything.

"I have had to put a pause on my life - I’ve got lots of plans and ideas, things that I can’t do and it frustrate[s] me.

"There’s such a lack of joined up thinking and when I hear Rishi Sunak speaking about the waiting lists coming down, I don’t believe him.

"I’ve been left with very little communication and I’m still waiting. If someone said to me they had space in another hospital, I would be there very, very quickly."

Caller tells Ben Kentish she's been on an NHS waiting list for half of her life

In August, the government announced that it would expand the use of the private sector to tackle the waits being faced by people across England, but industry figures feel the interaction between independent providers and the NHS could be improved.

David Hare, chief executive of the Independent Healthcare Providers Network complained that patients have to jump through too many hoops to secure an appointment through the scheme.

"Fundamentally, like with many things in the NHS, [PIDMAS] needs to be made more sophisticated and more streamlined, [with] better use of technology… I know that is the direction of travel, and where the NHS wants to get to, but at the moment it is a little bit cumbersome.

"There’s also quite a lot of work for the patient to do in order to secure the quicker slot. As we move ahead, we will be working with the NHS to make sure that system is as sophisticated as it can be and to ensure patients can move with minimal cost."

Labour’s shadow health secretary, Wes Streeting, accused the Prime Minister of breaking another promise.

"Under the Tories, patient choice is a mirage," he said.

"After 14 years of Conservative governments running down the NHS, all parts of the service are broken. A choice between waiting 15 months or 16 months for treatment is no choice at all.

"Labour will cut waiting lists across the NHS, with 2 million more evening and weekend appointments a year, paid for by abolishing the non-dom tax status. We will give every patient a real choice, not just a choice between a rock and a hard place.”

In response, an NHS spokesperson said: "NHS England launched the Patient Initiated Digital Mutual Aid System (PIDMAS) in October 2023 as part of our commitment to deliver greater patient choice… meaning some of the longest-waiting patients can be seen sooner.

"The latest data shows that there were 60,000 fewer patients waiting for care in November than in the previous month.”

More Latest News

See more More Latest News

A police officer has been fired for grooming a child

'Repugnant' Met police officer fired for grooming 11-year-old girl - but won't face criminal charges

President Donald Trump, Vice President JD Vance and Secretary of Defence Pete Hegseth

Trump's Cabinet call Europe 'pathetic freeloaders' in bombshell leaked texts as journalist accidentally added to chat

David Lalgee's actions are thought to have saved his wife's life

'Hero' grandfather sacrifices his own life to save wife in horror motorway crash with runaway lorry

Firefighters extinguish a fire at damaged residential building in the city centre after Russian shelling on March 24, 2025 in Sumy

Ukraine accuses Russia of 'hollow' peace talks after school bombed, as Trump says mineral deal 'just about complete'

Exclusive
Owen Cooper (l) and Stephen Graham (r) star in Adolescence

Netflix hit Adolescence should force change, UK's most senior domestic abuse police officer tells LBC

Exclusive
Pharmacies To Vote On Work To Rule In Face Of Dwinding Financial Support From Government

More than two thirds of pharmacies say they will be forced to shut within a year without more government cash

Electron micrograph of adenovirus

Viruses and bacteria that pose the greatest risk to public health in the UK revealed - see the full list

Thomas Tuchel, Head Coach of England, celebrates following the FIFA World Cup 2026 European Qualifier between England and Latvia at Wembley Stadium on March 24, 2025 in London, England.

Brilliant James free kick sees England continue 100% record under Tuchel after 3-0 win over Latvia

The most common cause of death among victims of domestic abuse was suspected suicide for the second year running, a new report shows.

More domestic abusers to be charged with manslaughter after partner ends own life, police say

Chris Stark attends The BRIT Awards 2025 at Intercontinental Hotel on March 01, 2025.

Capital Breakfast presenter Chris Stark reveals testicular cancer diagnosis, urging men to ‘check themselves’

Hamdan Ballal holds his Oscar for Best Documentary Feature for "No Other Land" during the 97th Annual Academy Awards.

Oscar-winning Palestinian director arrested by Israeli military in West Bank

Flights resume as Heathrow re-opens at Heathrow on March 22, 2025 in London, England.

Over 90 airlines threaten Heathrow with legal action after airport shut down due to substation fire

Marco Rubio, US secretary of state, from left, US President Donald Trump, and Pete Hegseth, US secretary of defense.

Trump's team make MAGA mistake after revealing secret war plans to journalist accidentally added to group chat

Amen T

Second boy charged with murder of 15-year-old found dead in Glasgow street

University students march across Galata bridge during a protest after Istanbul's Mayor Ekrem Imamoglu was arrested and jailed

More than 1,000 arrested as protests continue to sweep Istanbul after Erdogan rival detained on corruption charges

Emergency services at the scene after an explosion at a building thought to be a gas leak, in Via Pio Foà and Via Vitellia, in Rome, Sunday, March 23, 2025.

Scottish tourist hospitalised with severe burns after explosion destroys three-storey building in Rome