Outrage as energy firm sends 100 people on luxury £600-a-night Maldives getaway as millions struggle with energy bills

14 February 2023, 13:37 | Updated: 14 February 2023, 14:54

The luxury resort played host to 100 Energy Warehouse 'partners' following promising sales figures
The luxury resort played host to 100 Energy Warehouse 'partners' following promising sales figures. Picture: OBLU Xperience / Utility Warehouse

By Danielle DeWolfe

An energy firm has caused outrage after it was revealed it sent 100 people on a luxury £600-per-night Maldives getaway, as millions of people in the UK continue to struggle to cover soaring bills.

'Partners' at Utility Warehouse were treated to the eight-day all-expenses-paid trip for signing up new clients, with one holidaymaker smugly declaring: 'Never get tired of waking up to this'.

Staying at £594-a-night OBLU Xperience, the idyllic scene stands in contrast to the cost of living crisis experienced by many back home.

It comes just two years after Ofgem fined Utility Warehouse £1.5million after the firm ­failed to “treat some of its customers fairly and to offer services and support to those in payment difficulty”.

Utility Warehouse accepted Ofgem's findings, admitting it failed customers between 2013-18 and accepted its actions “resulted in some customers being disadvantaged and facing increased financial hardship”.

Visiting the Indian Ocean resort last week, Utility Warehouse 'agents' are all self-employed and work on commission and customers get bigger discounts the more they sign to.
Visiting the Indian Ocean resort last week, Utility Warehouse 'agents' are all self-employed and work on commission and customers get bigger discounts the more they sign to. Picture: OBLU Xperience

Visiting the Indian Ocean resort last week, Utility Warehouse 'agents' are all self-employed, earning commission from every household signup across broadband, mobile and insurance.

Known as 'partners', the individuals are given the opportunity to earn trips to locations including the Maldives and Mexico.

While signing up 75 customers can get a cheap lease on a Mini Cooper, signing up 200 new customers gives agents access to a Porsche Boxster for a month.

Read more: Wellcome Trust charity that closed 'racist, sexist and ableist' gallery hiring diversity director on £211,000 salary

Read more: Name a cockroach after your ex: Zoo goes viral for Valentine's Day stunt

Built on a word-of-mouth marketing, the company has since come under fire from fellow holidaymakers and MPs alike.

Speaking to The Sun, one critic said: “It doesn’t sit right during a cost-of-living crisis.”

The holidaymaker added: "They just chill on the beach or by the pool most of the day. They have also hired out part of the restaurant."

The OBLU Experience resort in the Maldives
The OBLU Experience resort in the Maldives. Picture: OBLU Xperience

Described as a "kick in the teeth" by another, one honeymooner who was staying at the resort added: "They basically ruined our holiday. They were handing over business cards and giving us sales pitches.”

Simon Francis, from the End Fuel Poverty Coalition, said on the matter: “While these lucky people may be celebrating overseas, there is little joy back home among energy customers struggling to make ends meet.

“We’d urge energy firms to show restraint with bonuses and incentives while their profits are being made on the backs of young families, older people and those with disabilities ­living in cold, damp homes.”

According to the company, they now have 814,684 customers and are set on “targeting an additional million over the next four to five years”.

The company's half-year financial results ending September 2022 also suggest Utility Warehouse experienced soaring revenues of 51.5 per cent, equating to £562.4 million.

A spokesman for the company defended the jolly, saying: “More than 50,000 people across the UK from all backgrounds are UW Partners.

“Our partners are self-employed and earn an income by referring our services to their friends and family.“In doing so, we offer a meaningful way to help people earn their way out of the cost-of-living crisis."

More Latest News

See more More Latest News

Russia has said it will begin mass production on an "unstoppable" missile.

Russia to begin mass production of 'unstoppable' ballistic missile, Putin warns

The Met could lose 2,000 officers

Met Police could lose 2,000 officers as force's budget 'may be slashed by £450 million'

Mixed martial arts fighter Conor McGregor (centre) and partner Dee Devlin leave the High Court in Dublin after the personal injury case against him.

Conor McGregor vows to appeal decision after civil jury finds he raped woman in hotel

The new advert was published this week.

Jaguar bosses hit back at ‘vile hatred and intolerance’ following new rebrand

UK prisoners could be sent to Poland after new talks.

'Detailed prison maps' leak on dark web as fears grow of jail escapes

Two detained following Gatwick Airport bomb scare as police 'ramp up presence' in terminal

Two detained following Gatwick Airport bomb scare as police 'ramp up presence' in terminal

Mixed martial arts fighter Conor McGregor (centre) and partner Dee Devlin leave the High Court in Dublin after the personal injury case against him.

Conor McGregor raped woman in hotel, civil jury finds, as she is awarded damages

Donald Trump

Donald Trump hush money sentencing postponed as judge says president-elect can seek dismissal

Backpacker Sarisha said the Nana Backpackers Hostel offered free alcohol in exchange for good reviews

Hostel at centre of 'mass methanol poisoning' offered free shots in exchange for good reviews, backpacker claims

Parents of British lawyer killed in Laos 'mass methanol poisoning' pay tribute to 'kind and loving daughter'

Parents of British lawyer killed in Laos 'mass methanol poisoning' pay tribute to 'kind and loving daughter'

Queen Camilla to miss Royal Variety as she continues recovery following chest infection

Queen Camilla to miss Royal Variety as she continues recovery following chest infection

Gatwick South Terminal to reopen after bomb scare but passengers still face flight delays and cancellations

Gatwick South Terminal reopens after bomb scare but passengers still face flight delays and cancellations

London, UK. 22nd November 2024. Police cordon and firefighters on the scene at the Embassy of USA in London following a controlled explosion of a suspicious package. Credit: Vuk Valcic/Alamy Live News

Police say US embassy 'suspect package' was probably a hoax after carrying out controlled explosion

Many Britons again faced freezing temperatures overnight

Brits brace for Storm Bert: Met Office issues amber weather warning for snow - with up to 40cm set to fall

Harshita

'We will never forget you till our last breath': Family of Harshita Brella pay tribute - as manhunt continues for killer

Live
Gatwick airport.

LIVE: Gatwick Airport South Terminal evacuated after 'suspicious item found'