Monzo banking app back up after leaving thousands of customers without full access to their accounts
13 August 2024, 12:23 | Updated: 13 August 2024, 14:20
Thousands of Monzo Bank customers are unable to access their accounts.
Listen to this article
Loading audio...
More than 1,100 complaints have now been logged on the site, with customers reporting that they are unable to access their mobile banking app.
Digital bank Monzo confirmed a technical issue that disrupted some card payments and bank transfers earlier today.
In a statement to LBC, Monzo said customers can now make bank transfers, card payments, and ATM withdrawals as normal.
The bank explained that it temporarily switched to its backup systems to ensure customers could continue making payments while the issue was resolved.
Monzo stated that the majority of customers have now been transitioned back to their normal systems and can use the app as usual.
Frustrated customers have taken to X (formally Twitter) to complain about the outage.
Anyone else’s Monzo down?
— Zak with a K (@jjtzak) August 13, 2024
Monzo is aware of the issue and replied to a confused customer on X with an apology, writing: "We're sorry about the trouble here.
Our team are working super hard to get the issue resolved, we really appreciate your patience in the meantime."
Hey Mike 👋 We're sorry about the trouble here. Our team are working super hard to get the issue resolved, we really appreciate your patience in the meantime 🙏
— Monzo 🏦 (@monzo) August 13, 2024
- This is a breaking news story - refresh the page for the latest
