Hit the buffers: Government u-turn as plan to close train station ticket offices ditched

31 October 2023, 10:47 | Updated: 31 October 2023, 10:56

Plans to close hundreds of rail ticket offices have been scrapped
Plans to close hundreds of rail ticket offices have been scrapped. Picture: Alamy

By Asher McShane

Plans to close hundreds of railway ticket offices in England are to be cancelled.

Listen to this article

Loading audio...

Plans to shut the ticket offices were put forward by train companies in a move to cut costs.

But the move sparked a backlash from unions and disability groups.

Transport Secretary Mark Harper says the government has asked train operators to withdraw their proposals for a widespread closure of station ticket offices in England.

Mr Harper said: “The consultation on ticket offices has now ended, with the Government making clear to the rail industry throughout the process that any resulting proposals must meet a high threshold of serving passengers.

Plans to shut the ticket offices were put forward by train companies in a move to cut costs
Plans to shut the ticket offices were put forward by train companies in a move to cut costs. Picture: Alamy

“We have engaged with accessibility groups throughout this process and listened carefully to passengers as well as my colleagues in Parliament. The proposals that have resulted from this process do not meet the high thresholds set by Ministers, and so the Government has asked train operators to withdraw their proposals.

“We will continue our work to reform our railways with the expansion of contactless Pay As You Go ticketing, making stations more accessible through our Access for All programme and £350 million funding through our Network North plan to improve accessibility at up to 100 stations.”

More than 680,000 responses were submitted to public consultations on the closures.

Transport Focus said it objected to the proposals, saying it had heard "powerful and passionate concerns"
Transport Focus said it objected to the proposals, saying it had heard "powerful and passionate concerns". Picture: Alamy

Plans to close the vast majority of station ticket offices in England, plus Avanti West Coast's ticket office at Glasgow Central, were brought forward by train operators and their representative body the Rail Delivery Group (RDG).

Train companies are under pressure from the UK Government to cut costs amid the drop in revenue caused by the coronavirus pandemic.

Ticket offices at 974 stations could be affected, according to the RDG.

The proposals had been "designed to move staff out of ticket offices and onto station platforms and concourses to support better, face-to-face interactions".

But the plan has sparked fierce criticism from opposition politicians, trade unions, disability groups and public transport campaigners.

Concerns were raised about the impact on accessibility, safety and security, difficulties using ticket machines and how stations will be staffed in future.

Last week, the Commons' Transport Select Committee wrote to rail minister Huw Merriman, warning that the proposals "go too far, too fast, towards a situation that risks excluding some passengers from the railway".

Rail, Maritime and Transport (RMT) union general secretary Mick Lynch said a "stitch-up which still paves the way for ticket office closures" following the watchdogs' responses would be a "great betrayal of passengers".

More Latest News

See more More Latest News

Former President Donald Trump speaks at a campaign rally in Reading, Pennsylvania

Trump threatens Mexico with 100% tariffs unless it cracks down on border crossings

Bridget Phillipson told Tonight with Andrew Marr that the fee hike was necessary to secure the future of universities.

‘Universities must reform’ says education secretary after first hike in tuition fees in 8 years

Two more cases of a new strain of mpox have been detected in the UK, officials say

Two more cases of new mpox strain detected in UK

Anya Taylor-Joy and her musician husband were the victims of a terrifying robbery

Anya Taylor-Joy and musician husband victims of burglary at London mansion

Exclusive
Nigel Farage speaking to LBC's Nick Ferrari about new Tory leader Kemi Badenoch

'The Remainers are back in town': Nigel Farage says Kemi Badenoch will bring 'no change whatsoever' to Tories

Amy Dowden

Strictly Come Dancing star Amy Dowden will not return to show this year following 'medical emergency'

Scott Paterson murdered his landlady Annette Smith

Tenant murdered and dismembered elderly landlady before posing as her by sending Christmas cards to family

Robert Jenrick, Priti Patel and Mel Stride will all serve in Kemi Badenoch's Shadow Cabinet

Kemi Badenoch names former leadership rivals Robert Jenrick and Priti Patel to Tory Shadow Cabinet team

Bridget Phillipson has confirmed the tuition fee rise

University tuition fees to rise for first time in eight years, as Tories accuse Labour of 'declaring war on students'

Sara Sharif had suffered dozens of injuries in the weeks leading up to her death, a court has heard

Video of Sara Sharif smiling and dancing 'days before murder' shown to court

Transport for London (TfL) has warned passengers that no Tube services are expected on Thursday 7 November

November Tube strikes to bring London to a halt this week despite RMT calling off action

Stuart Gogg during the Six Nations rugby match between France and Scotland in Saint-Denis, 26 February 2023

Former Scotland rugby captain pleads guilty to domestic abuse over five-year period against former partner

Kie Joyce, 21, was sentenced for his role in at least 35 phone thefts.

WATCH: Moment phone snatchers are arrested in London chicken shop after spree of thefts

One of two assassination attempts made towards the former President was carried out in Pennsylvania

Trump says he would not 'mind' if journalists were shot at Pennsylvania rally

A 10-year-old girl who was mauled to death by her family's dog had a 'close, loving relationship' with the pet that killed her, police have said.

'Devastated' family pay tribute to 'wonderful' 10-year-old girl mauled to death by pet dog

Trump has been fixated on crowd sizes throughout this election cycle

Trump's latest crowd size brag backfires as camera pans to reveal sea of empty seats