Glastonbury organisers ‘mortified’ after technical issues blight livestream

23 May 2021, 17:14 | Updated: 23 May 2021, 18:13

Glastonbury organisers have said technical issues that led to two-hour delays accessing the livestreamed Live At Worthy Farm event were "unacceptable".

The event’s producer and promoter Driift Live said it was "mortified" that people were "locked out" of the feed and unable to use their access codes.

A statement said: "For last night's failings, we would like to apologise to Glastonbury Festival, to all the amazing artists who gave their time to perform, and to all the backstage crew and partners who worked so hard with us over many months to make this historic show a reality.

"Most importantly, we apologise unreservedly to all of you who had your plans upset. We would also like to make clear that Driift is making no financial gain from this livestream event, and we hoped it would generate much needed revenue for the Festival and its charity partners."

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Coldplay, Haim and Kano were among the acts on the bill for the pre-recorded show, which had been due to start at 7pm UK time on Saturday.

Technical issues meant many people were not able to access the stream until close to 9pm after ticketholders reported on social media they were unable to access the event due to an "invalid codes" error message.

Driift stressed it is "not a tech business or a media platform" and was relying on a third party company for "certain aspects" of broadcasting the stream.

The statement added: "We are assured that there will be no problems with today's two 'encore' streams which will continue as planned at 2pm BST and 7pm BST.

"Those ticket purchasers adversely impacted last night have already been emailed with instructions of how to access these streams - or how to process a refund.

"Meanwhile, those who purchased tickets for the 'encore' streams specifically should proceed and log-in as normal."

Tickets to access the livestream cost £20.

Following the delay, Driift announced it was providing a free link.

Glastonbury Festival organiser Emily Eavis also apologised for the technical issues.